29 & 30 March 2023
Driving Service Innovation
The two-day event will take place at the Sheraton Brussels Airport Hotel, gathering top-level speakers, industry representatives and policymakers.
In the evening of the first day, there will be the Networking Dinner accompanied by an insightful keynote address. The Conference will kick off in the morning of the second day.
The main theme of this edition will be “Driving Service Innovation”, as vehicle technology is evolving rapidly following the path of increased deployment of electrification, automation, connectivity, and cyber protection. Gradually the aftermarket will have to handle the related technology and preparations must be made in time.
The Conference shall provide further insights and guidance not only on upcoming challenges but also solutions. Future technology will meet service innovation, and this will be explored during the 2023 edition.
Find a sneak peek of the programme below:
• Mark Nicklas, Head of Unit at the European Commission’s Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs will provide an overview of planned EU legislative measures relevant to the automotive aftermarket. His presentation will delve into in-vehicle data, cyber protection, and the future of On-board-Diagnostics (OBD).
• Boston Consulting Group (BCG) will introduce an exclusive preview of the results from the new CLEPA/BCG study on the relevance of fleets for the automotive aftermarket. The analysis includes an indication of overall trends, general market size and structure of fleets, as well as the future role of fleet operators in the service and repair market.
• In new vehicles, where software is increasingly important, electronic architectures are key to enable advanced functions and services. Robert Bosch GmbH will provide an insightful keynote looking at upcoming technology trends and the different Application Programming Interfaces (APIs) in vehicles and regular software updates.